COVID-19 FAQ

What VOA services are still available?
All our outpatient, early intervention and prevention services have been migrated to telehealth delivery via phone or Zoom. At this time, no services have been stopped due to the COVID-19 outbreak.

What is Zoom and how do I use it?
Zoom is a free online video meeting platform, to use it you need a phone or laptop with a webcam and microphone, or just a phone. You don’t even need an account, once you have talked to a VOA Alaska member and decided on a meeting time, they will send you an invitation with a link to the meeting. When you click the link, it will bring you to the online meeting. The invitation will also have a phone number and meeting number, if you do not have access to a webcam you can simply dial the phone number and enter the meeting number to join.

Can I visit the VOA Alaska office?
Currently our office is closed to the public and most staff have transitioned to working from home. However, all VOA staff can be reached at 907-279-9640.

Has availability of services lessened since the physical office is closed?
Not at all! We are here to serve the community with no disruption to services or any reduction in availability. Our staff is here and ready whenever you need them.

What precautions are being taken at ARCH?
We are taking steps to ensure the safety and well-being of the youth in our care. Social distancing is being actively practiced within the center for all staff and youth, and all non-essential visitors and community activities have been suspended. Staff strive each day to ensure the youth in our care remain in high spirits, while maintaining the continuity of services and academic progress.

Where can I find updated resources for transportation, feeding my family, etc.?
We have a collection of Anchorage resources including ASD food services, utility and housing assistance, educational resources and many more. You can find them here.

What can I do to help the youth through this stressful situation?
We welcome messages of positivity and support to be shared with our youth! Notes can be emailed to shinshaw@voaak.org or mailed to ARCH at 8012 Stewart Mountain Drive, Eagle River, AK 99577.

This pandemic has increased my stress and anxiety, what can I do to feel better?
Taking care of your mind and body during a stressful situation like this is more important than ever. Regular exercise, sleep and healthy eating can make a huge difference. Do your best to maintain a schedule, even if it is as simple as waking up and going to sleep at the same time every day. Most importantly, don’t be afraid to ask for help! We are all in this together. Our Facebook page has multiple resources to help you cope with mental health fluctuations due to the pandemic.

When will VOA services and operations go back to normal?
At this time, we are unsure of when things will go back to normal. Our team is analyzing the situation on a day-by-day basis, taking into consideration the guidelines from our government and trusted health organizations to ensure the health and safety of our staff and clients. We will notify everyone when it is determined to be safe for us to return to regular operations.

I am a current VOA youth or family, how do I receive services?
Please contact us at 907-279-9640 to speak to our team and determine the best way we can help you.

I’m new to VOA, how do I get started?
You can reach out to us at 907-279-9640 to get set-up with an assessment.

Where can I find more information about what VOA Alaska has to offer?
Visit our website, voaak.org, to find information on our services, applications, contact info and more.

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