Working To Help Others

Volunteers of America Alaska relies on the talents and hard work of employees who believe there are no limits to caring. To that end, we ensure our employees are fulfilled both in their work and in their relationships with colleagues.

Ultimately, we're all here for the same reason - to help rebuild the lives of Alaska's most vulnerable.

Volunteers of America Alaska is now hiring for:


Reports To: President/CEO

Salary: DOE


Volunteers of America (VOA) of Alaska is a non-profit organization dedicated to assisting the most vulnerable in our community. VOA offers a continuum of services such as wellness promotion, behavioral health treatment, senior assistance, and affordable housing. The Director of Human Resources is a strategic partner in those efforts, contributing to the overall development and accomplishment of the agency goals. This strategic partnership includes design of work positions; hiring; reward, recognition and strategic pay; performance development and appraisal systems; career and succession planning; and employee development.

The Director of Human Resources is responsible for all aspects of Human Resources, and the smooth operation of the administration offices. The Director of Human Resources represents the agency as a whole in the community while working with various agencies, funders, committees, and action groups. This position also serves as an active member of the Volunteers of America Alaska leadership team.

This position will oversee the compliance and training programs to ensure the organization’s policies, procedures, and actions to prevent violations of law and regulations.


The Director of Human Resources contributes to the accomplishment of human resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce.

Essential Functions, Duties & Responsibilities

Human Resources

Responsible for keeping the President/CEO and the Leadership team informed of challenges or events that could jeopardize the achievement of company and or programs goals. Protects the interests of the company and supports employees’ engagement in accordance with company Human Resource policies, governmental laws and regulations. Regularly audit on all organizational policies to ensure they meet current regulations and organization mission and vision. Ensure compliance with all federal and state reporting requirements.

Lead change management. Lead new employee orientation for all agency programs, facilitate onboarding and all pre-hire reference and background checks. Maintain agency HRIS data system. Perform annual salary surveys to ensure pay equity and provide change recommendations to the leadership team.

Benefits Administration

Responsible for the coordination of the agency health benefits programs, obtaining cost effective coverage that serve the agency and employee needs; while monitoring benefits providing by the national VOA umbrella organization and other agency benefits. Provides benefit training to new employees and benefits enrollment, and point of contact for all employee benefits issues. Recommend changes in benefits to best serve agency and employees. Collaborate with Vice President of Finance to coordinate company insurance benefits, workers comp, liability, and so forth.

Compliance and Training Administration

Assist credentialing reviews and financial audits (National Charter Review, Office of Children’s Services, Department of Behavioral Health, CARF, etc.). Oversee timely completion of Volunteers of America, Inc. National program statistics reports and other required reports. Responsible for implementing the corporate compliance plan, to include all elements such as overseeing staff training. Supervise HR Assistants and quality assurance staff.

Other Duties

Assures maintenance of client confidentiality and the safeguarding of client information as per Federal regulation and agency policy. Perform other duties as assigned or indicated.

Knowledge, Skills and Abilities

Minimum Qualifications

  • Bachelor’s degree in Business, Public Administration, Human Resources (or related field of Human resources).
  • Two years detailed human resources administration and managing employee benefits plans.
  • Three years’ experience using Microsoft Office including: Outlook, Word, Excel and Access.

Skills, and abilities

  • Two years’ experience in a non-profit environment preferred.
  • Excellent organization skills, self-motivated, ability to work without direct supervision.
  • Ability to directly supervise, train, and direct several employees, volunteers and other team members.
  • Demonstrated ability to drive change management and communicate successfully with a variety of stakeholders, subordinates, peers and leadership.


  • Human Resources Capacity.
  • Customer/client Focus.
  • Ethical Conduct.
  • Personal Effectiveness/Credibility.
  • Technical Capacity.
  • Problem Solving.
  • Oral Communication.
  • Written Communication.
  • Planning/Organizing.
  • Quality Control.
  • Adaptability.
  • Dependability.

Working Conditions

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To Apply

Closes on: May 5, 2018

Application Instructions: Submit resume and cover letter to


Department/Program:Assist/ARCH (Housed at Assist)


The Assessment and Intake Clinician is responsible for the initial screening and assessment of all potential ARCH and Assist clients.The Assessment Specialist maintains contact with agency referents and actively seeks referrals from new and existing sources.The Assessment Clinician is responsible for working closely with the Assist receptionist regarding referrals, intakes, and outreach. Guides the receptionist in maintaining the waiting lists and advises those waiting services of their status in a timely and coordinated manner. Expectations regarding the quantity of work are outlined in essential functions, duties and responsibilities.

Essential Functions, Duties & Responsibilities

Clinical Services

Conducts comprehensive substance use disorder assessments and integrated assessments to youth seeking services for ARCH and Assist as well as students in Begich Middle School. Collects all appropriate supporting data.Utilizes ASAM PPC II criteria for placement decisions.Administers and scores Alaska Screening Tool and Client Status Review Form.Uses these tools to inform the assessment.Presents findings to the agency clinical team, including the vice president of treatment services, consulting psychologist and other program staff and makes recommendations for admission to VOA programs.Presents assessment information to the internal placement committee.

This position will also provide behavioral health services in the form of individual and family therapy on an as needed basis.


Establishes positive working relationships with referral sources statewide.Refers individuals to community resources when appropriate.Actively seeks referrals from existing and potential referral sources.Follows up regularly with youth approved for admissions and retained on the waiting lists to provide support, pre-treatment services and reassess continued appropriateness for treatment.Provides program information to referral sources. Attends community meetings with community partners such as the Department of Juvenile Justice

Other Duties

Maintains client confidentiality and safeguards client information as per Federal Regulation. Performs other duties as assigned. Expected to complete all assigned duties in accordance with timelines established by immediate supervisor.

Knowledge, Skills and Abilities

  • Master’s Degree in Social Work, Counseling, or a related field.
  • Two years’ experience with individuals with chemical dependency and co-occurring disorders
  • Proven ability to work with diverse community groups and the ability to provide culturally competent services
  • Excellent writing and communication skills
  • Ability to work flexible hours (including days, evenings and some weekend hours.)Ability to travel if required (must have own transportation.)

Hours/Schedule: Monday – Friday (schedule TBD)

Closing Date: 4/15/2018 or until filled

Instructions/Contact for Applying:


How to Apply

If you are interested in one of our open positions, please contact our Director of Treatment Services at (907) 265-1916 or email Katelyn McClelland.

** Volunteers of America Alaska is an equal Opportunity Employer