Commonly Asked Questions

Q1. What is the referral process?
Answer: Anyone can call our offices at (907) 279-9634 and schedule an assessment appointment in order to determine the appropriate level of care for a client. The client and legal guardian must be present at the time of the scheduled assessment. After the assessment, the family will receive a letter with our recommendations. If the family would like to receive services, an intake appointment needs to be arranged. The referral process can take from 3 to 4 weeks.

Q2. What if the client is not in the Anchorage area for an assessment?
Answer: If the client is out of the Anchorage area, Volunteers of America Alaska can do a phone assessment. The phone assessment can be scheduled by calling our office at (907) 279-9634 and paperwork must be completed by the client and legal guardian before the time of the assessment.

Q3. What forms of payment are accepted?
Answer: We accept major insurance as well as Denali Kid Care and Medicaid and will bill the insurance company for the client. We also provide a sliding fee scale for clients without insurance. We are preferred providers for Blue Cross Blue Shield.

Q4. Do you provide services for youth with dual-diagnosis?
Answer: We are primarily a substance abuse treatment facility, but we do provide services for clients who have a dual-diagnosis.

Q5. What is the length of treament for your programs?
Answer: Our outpatient programs are either 12 or 24 weeks, depending on the client's diagnosis. Our residential program is approximately 6 months, depending on the client's needs.

Q6. What services do you provide?
Answer:

Volunteers of America Alaska provides substance abuse and chemical dependency treatment for adolescents including residential, outpatient, intensive outpatient and continuing care services. we provide individual, group and family counseling. We also have an assertive continuing care program for clients who are leaving residential treatment and returning to the Anchorage area.