Commonly Asked Questions
Q1. What is the referral process?
Answer: Anyone can call our offices at (907)
279-9634 and schedule an assessment appointment in order to determine
the appropriate level of care for a client. The client and legal
guardian must be present at the time of the scheduled assessment. After
the assessment, the family will receive a letter with our
recommendations. If the family would like to receive services, an intake
appointment needs to be arranged. The referral process can take from 3
to 4 weeks.
Q2. What if the client is not in the Anchorage area for an assessment?
Answer: If the client is out of the
Anchorage area, Volunteers of America Alaska can do a phone assessment.
The phone assessment can be scheduled by calling our office at (907)
279-9634 and paperwork must be completed by the client and legal
guardian before the time of the assessment.
Q3. What forms of payment are accepted?
Answer: We accept major insurance as well as
Denali Kid Care and Medicaid and will bill the insurance company for
the client. We also provide a sliding fee scale for clients without
insurance. We are preferred providers for Blue Cross Blue Shield.
Q6. What services do you provide?
Volunteers of America Alaska
provides substance abuse and chemical dependency treatment for
adolescents including residential, outpatient, intensive outpatient and
continuing care services. we provide individual, group and family
counseling. We also have an assertive continuing care program for
clients who are leaving residential treatment and returning to the